Great customer service. They also take pictures of the work they are doing or the general inspection of your car. Many car places will give you a laundry list of repairs that your car needs and make them all sound urgent – just so they can make $ immediately. I hate those type of scare tactics. At Killian, they advise you of upcoming items to be aware of, but inform you that you do not need this yet. I like that I know what is coming, but they tell me I should get XX amount of miles or time before I need it.