Outstanding! I have done business with Killian for over 6 years and they are the most Trusted and Ethical Service center I have ever been involved with! They will give you an opportunity to know what’s coming up for service or replacement where you can start saving before that issue actually comes up! This is most helpful when keeping up your vehicles! Bottom line is that if you’re looking for an Honest business who is concerned about your vehicle today, but also tomorrow. Killian Auto is the place to go!
We have been using Killian's for many years and they have gone above and beyond every time .We have a 4 wheel drive car and an older van ,they always call and keep is appraised of everything they are doing and watch for anything that doesn't look right and let us know.Always helpful, friendly and we have never had to take a vehicle back after repairs for a problem They are the best.
I took my son's car in to have the alternator replaced. When I received the work order that was "based"on the diagnostic test. Aside from the alternator which I knew needed to be replaced they said there was a 2nd fault code and the upper O2 sensor needed to replaced. I declined the service because they wanted to charge me $400+. It's a easy repair especially when the O2 sensor is accessible by simply opening the hood. I looked the part up online and it was half the price quoted by Killian. After declining the service my service rep called and stressed the service needed to be performed because the check engine light would continue to stay on, I would get worse gas mileage, and the car would not pass an emissions test without replacing the part. When I go to pick up the car I learn that Killian charges $100 diagnostic fee if you do not perform all of the services that they recommend. FYI, any auto parts store will do a diagnostic test for free. When we get it the car the check engine light was not on so I didn't order the part online and just yesterday it passed an emissions test with no issues. I would have given Killian a 1 star review but they performed the service that was NEEDED in a timely manner.
Outstanding! Killian’s has been my mechanic for over 5 years and I trust them Completely! They will not tell you you need something you don’t need unless you actually need it! Very honest and great to deal with!Kurt Yaeger
My 1st time at Killian’s for a brake job on my RX350 and couldn’t be any happier. Honest, professional, and fairly priced plus great communication. Will definitely utilize again and refer to my friends and family. Keep up the great work guys and gals.
Killian Automotive has the most experienced auto mechanics that I know of. I'm from a location hours away, and Killian's still remains as the most capable auto shop in Georgia from my experience. They've been able to perform repairs on my vehicle that other auto shops couldn't/wouldn't accomplish. If you need the most proficient auto mechanics, look no further.
We are full-time RV'rs so we travel a great deal and finding a reliable automotive maintenance shop is always tricky. Saw the reviews and decided to book an appointment while we were heading to the area, called in and was able to have an 8am appointment. No issues and the price that was given was what we paid. Will use again when we are in the area and need any service performed.
Honest , dependable service. Very knowledgeable and explained repairs needed in an understanding way. Would highly recommend. Mike did a great job at diagnosis and the General Manager Darrell was great to work with.
My repair would have cost as much as my truck is worth so no new transmission for me. Shaun had very valuable advice to help me with my next vehicle purchase. I’ll be taking my next car there. They are very honest, knowledgeable and helpful.
This business required an appointment about a week out. Once I got there they did This business required an appointment about a week out. Once I got there they did my oil change in 30 minutes. They were polite, professional and stuck to the timeline that they set. They did a good job. I recommend Killian Automotive.
After spending 11 years in the auto industry at the dealer level. Service departments are where you always lose your customers because of bad processes, bad communication, or uninformed service advisors.What a relief, this place is efficient, fare, and knowledgeable of what they are doing and keep you informed along the way. You will not be sorry you gave up the dealer for these guys! Its a win!! Check them out!
They did a great job! I had a laundry list of issues with my car and they were able to get it done in a timely manner without charging me an arm and a leg. They kept me informed of everything going on and didn’t do anything until I approved it so I didn’t have any surprise bills when I picked up my car. I would see them again in a heartbeat
These guys simply provide the best aftermarket service for your vehicle anywhere. I have trusted these guys for over 25 years. They do a great job. Stand behind their work. Are reasonably priced. And never ever recommend service you don't need.
I have a 2011 Ford focus that had some major electrical issues going on and I literally wasn't able to use my car for over 6 months... I brought it to Killian on the recommendation of one of our friends who owns a car dealership and Meredith and the whole team at Killian were quick, professional, very cost effective and they did amazing work... I went from thinking that I wasn't going to have a vehicle anymore to having a car that is safe and sound to drive and has all of the issues that were caused by CarMax fixed and fixed in a polite, professional and timely fashion... I will be a Killian customer for life! they definitely exceeded all of my expectations! I highly recommend them for any of your automotive maintenance and repair needs
Killian automotive is excellent and very knowledgeable. No one wants to have to have a new engine but they made the experience as easy as possible. Sean was great at talking to my warranty company and keeping me informed throughout the entire process. I was also able to stay in their loaner car until my engine was repaired. Entire staff was wonderful. Highly recommend
I like to trade old cars as a hobby. Before you buy a used car, have KILLIAN do a Prepurchase Inspection and find out everything that needs repair on that car. Negotiate with confidence so the seller pays for those repairs. They will give you a list of needed fixes, big & small in writing.
Such an amazing business! We had a lot of issues with our brand new car and they went over and above to help us. Amazing customer service, as well as work ethic. They wanted to give us our car back even better than it was before, so thankful for the work Killian does. I would recommend them in a heartbeat.
We had a great life lesson when our 1st driver filled the car with diesel fuel. Huge bummer, but they learned how to get a car towed and one has to do to get the car back up and running. Killian Automotive did a great job getting the car back up and running, great service and the price was reasonable.Thank you Killian Automotive Team you were all great.
Prompt, courteous, professional. Did not attempt to sell unneeded services. Will definitely be back now that my 2019 vehicle will soon be out of warranty (so no real need to use the new car dealer's service department any more - I much prefer to use independent shops!).
Fantastic service, got me in and out in 30 minutes. My dad who is a mechanic recommended them saying they were the best and what can I say but father knows best and he was right. I will be back for tires soon
I received good communication on the status of the part ordered to repair my vehicle, but being a new customer I did not like they did not believe in the philosophy "Cash is King."They require you to pay for a repair before the work is completed. In my professional years in Sales & Service, I have never had to pay for a repair upfront.This red flag led me to believe they were having financial issues.In conclusion, their vendors never sent the correct part to repair my vehicle. I had to accept a check reimbursement for the cash payment I presented two weeks prior.
I'm a recent transplant to Canton and was looking for a mechanic to work on my 2007 Volvo. Routine maintenance (transmission flush, AC tune up) but the biggest job was the crankcase breather. I'm a pretty mechanical guy but I knew this was better left to the professionals. They used OEM Volvo parts and so far everything thing seems perfectly fine. I chose Killian's because of their stellar Google rating, 3 year/36,000 mile warranty, and the professional staff. I'll be back for any additional work I may need.
Excellent service. Very professional and personable. While observing social distancing expectations (including sanitizing car keys and interior of car), they were great in their interactions with me as a customer . Special appreciation to Darryl, who carefully and clearly explained what was found with my tires and the alignment concerns. High recommendations!!! They deserve “Best of Canton” and ought to get “Best of Cherokee County” recognition
Killian’s Automotive took a very challenging situation with our vehicle and handled it with professionalism and excellence at their own expense and time. Our vehicle runs perfect now. We appreciate the owner, Tim and the GM, Darryl, for going above and beyond what any other would have done to tackle our challenging issue. They made it right and they handled with excellence. Would highly recommend.
The team at Killian is the best. We had a power steering issue with our daughter’s car and when she was away to college a part failed. (Not at all Killian’s fault, just a bad part). They warranted everything with the repair shop in SC. Great service and highly recommend. They have been serving all of our vehicles.
Daryl was very professional and kept me updated on progress as it occurred. They stood behind the quote given for the necessary repairs to my 2006 F-250 6.0 Super Duty work vehicle. I would highly recommend them for any Diesel issues that happen. It is hard to find an experienced Diesel mechanic in Cherokee County. Trust me, I have tried for years. This is the only shop I will use for all my business and personal vehicles.
My car is running superbly thanks to excellent work and care for my car by the Killian team .Thanks to Michael for test driving my car and pointing out all its needs.Then, rechecking it when all was fixed!Awesome job.
Everyone I spoke with was extremely friendly, and when we found that my car would need to be in for a few days they had me in a rental and on with my day in less than half an hour. They quoted me an initial amount, and then when I returned they said they had found the parts needed for a better price and so I paid less. They could have easily never told me, and made $100 extra, but they were honest and kind. All those experiences combined allowed me to leave with a sense of peace that I have found a company I can trust, and will gladly return to.
Great Costumer service And the most important thing. Honesty, am been trying lot mechanics around canton area and is very hard to find a good honest mechanic around. Here , after they do repairs on my Silverado leaking oil between motor and transmission , and after I drove my truck to make sure everything is good , am very happy , they do good job , Thank you very much .👊🏻
I was able to get an appointment the very next day after calling. I was greeted by both Shawn and Tim. They got to work on my car right away and finished my service faster than promised. Good guys doing great work. I plan to bring my cars back to them when they need servicing.
I’ve had my car repaired at Killian’s twice, both at a moments notice to repair botched jobs from the previous auto shop I used. Each time they quickly isolated the issue, repaired them timely and followed up afterwards to make sure I was satisfied. Not once did they try to up sell me which is refreshing. Top notch customer service!
We had a dead battery with our car in our garage. AAA came and jump-started it. I looked online for local mechanics and came across Killian, which had hundreds of excellent reviews. I called and was told to come on down. We were in and out within 30 minutes, and were given an unexpected AAA discount on our new battery. We called our dealership earlier, who told us after we described the noise while attempting to start the car, “that sounds like the alternator.” Nope! Thanks, Killian for saving us a lot of time and money. We will definitely be back. I highly recommend this very professional and family owned business. Thank you!
First time customer and really enjoyed the entire process from start to finish. I liked the fact that I was able to borrow their rental car for the day, which made it very convenient for me. I also live very close so dropping off and picking up my car was very easy and quick. I also liked how professional the entire staff was and how Shawn explained in detail my bill and what it would cost me. All in all I’m very please with everything and will bring my car back again. Thank you.
Called and spoke with Todd about bringing my truck in on a Thursday morning with an engine issue. Dropped it off late Thursday and got a call with the diagnosis early Friday morning and it was ready to be picked up Friday afternoon. Very impressed with the turn around especially being so close to the holidays. Highly recommend.
I have been to Killian automotive twice now. And each time has been a very pleasant experience. And the best part is they are right down the street from me. But honestly, even if they weren't. They will always have my buisness. Great bunch of guys..
Killian's Automotive had treated me right every time I've been there. The customer service has always been friendly, and the waiting area is really nice; better than some dealerships in the area.They've got a "VIP Card" that pays for itself easily over oil changes and tire rotations, which is what I use.Note they work by appointment, so be sure you call a few days ahead to plan your service.
Outstanding! Killian’s has been my mechanic for over 5 years and I trust them Completely! They will not tell you you need something you don’t need unless you actually need it! Very honest and great to deal with! Kurt Yaeger
I’m always weary when it comes to who we go to for vehicle repairs. We’ve had some poor experiences. I received multiple recommendations and they spoke so highly about Killian Automotive. So, we decided to check it out. I can now confirm and recommend them personally! They have excellent customer service! They were incredibly precise and thorough with their examination of our vehicle. They were patient with all of my questions- and detailed in their explanation of the problems and solutions. I never thought I would use the word “love” while describing an automotive shop- BUT we LOVED our experience with Killian Automotive and would highly recommend them. If you want great customer service and trustworthy vehicle care, this is the place.
Our radiator cracked and spluttered to death on the 20, within an hour Triple A had us at Killian automotive. What a GREAT organisation of mechanics. Even though they were slammed they understood our need to get back to Chattanooga same day and put two mechanics on our van and made sure we were back on the road before 5! We dearly wish that KILLIAN AUTOMOTIVE had a shop here in Chattanooga. They were friendly efficient and gracious... TEN STARS!!! And they had complimentary water! Life saving in a hot day like today